Unlocking T-Mobile Handsets
(The source of this information is email from TMobile Customer Service detailing requirements for obtaining the unlock codes. It has been posted more than once by different people, however, the source remains TMobile.)
The following information is required to obtain an unlock code from TMobile for your phone. It works for both post-paid or pre-paid, as long as you meet the requirements. Copy the info below and change/update each time you request the unlock code. (Remember, you can request one unlock code every 90 days for each line but not more often.) Send the email to [email protected] You can also call customer service to obtain the unlock codes but will still need to provide all information listed below.
(Added 2-26-2007: I would recommend calling to have this done instead of sending all of this sensitive information via email. Unencrypted email is not a very secure form of communication!)
I meet the basic requirements for phone unlock:
-I currently have an active account or an account that has been cancelled less than 90 days ago.
-I have at least 90 days of continuous active monthly service.
-The account is not delinquent or in Write Off with an outstanding balance.
-I am requesting only one SIM Unlock code per active line of service.
-I am the person listed on the account as the billed party name, authorized user, or contact name.
Information for unlock code:
-Account holders name (required). XXXXXX
-T-Mobile phone number (required). (555)555-5555
-T-Mobile account number (required). XXXXXXXX (or N/A if pre-paid)
-IMEI number, press *#06# on handset to get the IMEI (required). xxxxxxxxxxxxx
-Account Password or last four of the account holders social security number (required). last four of SSN xxxx
-Customers contact number or email address. xxx-xxx-xxxx/ [email protected]
-Make and model of the phone. Nokia 6010
-Carriers name if the phone is from another carrier. n/a
-A brief reason for the request. use with other SIM when traveling
Added 2-16-2007 My experience after being a customer for long time, 90 days requirement doesnt apply. I managed to request an unlock code on the same day I purchase my new phone. So, all you need is to call CS and ask for one. If they said NO then wait for 30 days and try again.
4-2-2007 - You can request an unlock code on the day you purchase a new phone, however you must have been a customer at least 90 days prior to do so. Also, you can only unlock one phone every 3 months.
4-9/2007 - You can also send the request from their contact us page by choosing phones/accessories and howto's. This pages uses SSL and all your information are encrypted.
6-26/2009 - as of 4-29/2009, T-Mobile no longer has support by email, including from the "Contact Us" page. You can go to "Contact Us" and then to Live Chat, who will submit the unlock request, or call.
8-21-209 - I was told that if you're a prepaid customer, you must have refilled your phone withing the last 30 days to be eligible.
10-4-2011 - I unlocked my old Nokia 6020 pre-paid phone today using www.unlockitfree.com. It is suggested that one use the first generated code then the last. The last worked for me.
Source(s): T-Mobile solutions