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HeadquartersDallas, Texas
Subscribers4.8 million
Frequency1900 MHz
Support888 863-8768

Metro PCS

Customer Service

Dial *611 from your MetroPCS phone or 1.888.8metro8 (1.888.863.8768) Correspondence

MetroPCS Wireless, Inc.
PO Box 601119
Dallas, TX 75360
MetroGUARD Claims


MetroPCS Wireless, Inc.
PO Box 5119
Carol Stream, IL 60197-5119
Order Assistance

Source(s): MetroPCS

If you have a question about an existing order, please call the phone number listed in your Order Confirmation or Shipping Confirmation email.
Information: Most of the phones at Metro PCS are CDMA (Code division multiple access)phones and what that mean? There is no sim card for this phone. You can't just take the sim card out and put it into a new phone. A metro phone will not work with other phone carriers, but Metro PCS now offers a service for flashing a vast selection of CDMA handsets. While it is not really flashing, but uploading a PRL file. Metro flash does not program internet or MMS however. This in turn lets any one with Verizon, Sprint, or any CDMA carrier handset get service for as little as $35 including the first month and activation.

You must buy your phone for full price, or bring a CDMA handset but they will not program internet and MMS. Although craigslist if full of ads from people who can give a Metro flashed phone internet and MMS. How ever Metro only supports 1x and not EVDO, EDGE, or 3G. There are people on that say that EVDO has limited coverage and of course Metro is working on rolling out a 3G network upgrade.

Since Metro PCS is prepay you will have to pay for everything you want for your phone. Metro has credit you buy before you can purchade ringtones or roaming (Metro, Connect).

Limited coverage area. This phone works in some limited city's and areas so check it out and really know that it will work for your use. Metro PCS now offers pre pay roaming so that your phone will work every where including Mexico.

Each of the checked features are included with all plans:

  • No Signed Contracts
  • One Flat Monthly Rate
  • No Activation Fee*

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