Customer Service & Support

From HowardForums Wiki

Contents 1 Telephone 1.1 PostPaid 1.2 PrePaid 1.3 Number Porting (prepaid and postpaid) 2 Mail 3 Fax 4 E-Mail 5 Bankruptcy legal notices 6 Payments 7 Sales

Telephone

PostPaid

• 800-937-8997
• +1 505 998 3792 (non toll-free for access outside North America)
• 611 (Mobile)
• +1 505 998 3793 (International Roaming Support)
• 425-378-4000 (Corporate Headquarters, Bellevue, Washington)
• 800-318-9270 (Corporate Headquarters Toll-Free)
• 877-296-1018 TTY 5:00 a.m. - 10:00 p.m. PT, daily

PrePaid

• 877-778-2106
• *8646 (Mobile)

Number Porting (prepaid and postpaid)

• 877-207-8169
• 888-452-8105
• 877-789-3106

Mail

• Customer Relations PO Box 37380 Albuquerque, NM 87176-7380
• Corporate 12920 SE 38th St., Bellevue, WA 98006

Fax

• 813-353-6545 (Customer Relations)

E-Mail

• Email Support Form
• Email

Email is not the best format for support but rather just general inquiries. When emailing be sure to include the following (especially if account related):

• Your Name
• Name on the Account (if different from above)
• Mobile Number
• Last 4 of SSN
• Contact information

Bankruptcy legal notices

• T-Mobile Bankruptcy Team PO Box 53410 Bellevue, WA 98015-53410

Payments

• T-Mobile PO Box 742596, Cincinnati OH 45274-2596 or
• T-Mobile PO Box 790047 St Louis, MO 63179-0047

• NOTE: An account number (or mobile number of the account) must be referenced on all payments in order to post properly.

Sales

• 800-T-MOBILE (Consumers)
• 888-537-4242 (Business)