Converting from postpaid monthly billed to prepaid T-Mobile To Go
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With prepaid all your unused minutes will continue to accumulate as long as you add refill minutes prior to the account expiration date.
Call T-Mobile customer care at 611 or 1-800-937-8997.
Tell the customer care representative that you wish to convert your account from a monthly billed account to a prepaid account.
They will contact technical support to request that they convert your account from monthly billed postpaid to a prepaid account.
Your account will be converted and you will be given a $5.00 credit.
It may take up to 24 hours for your account to be converted.
